1. General

These terms and conditions apply to purchases made in the online store of Helene Skov, CVR: 15220201. You can always find the current terms and conditions at www.heleneskov.com. Agreements are entered into in Danish and are not filed in a public registry.

2. Contact details

Helene Skov CVR: 15220201 Gøhlmannsvej 29, 6000 Kolding Email: support@heleneskov.com Website: www.heleneskov.com

3. products, shipping and delivery

• Physical goods: Yarn and yarn packages are sent by parcel distributor to Denmark and the EU. We do not ship to the Faroe Islands, Greenland, Norway or other countries outside the EU.
• Delivery time: 2-5 business days in Denmark. 3-10 business days in the EU.
• Shipping rates: DAO to a pickup location or home delivery in Denmark: 49 DKK. Flat rate to EU countries: 149 DKK
• Digital patterns: Available as downloadable PDF files.

4. Important message when purchasing

If both a physical and a digital item from a non-EU country are added to the cart, the purchase will not be completed. To purchase digital patterns: please remove the physical items from the cart.

5. Payment

• Card payment via Stripe (Visa, Mastercard, American Express and more)
• PayPal
• MobilePay (for Danish customers)

• Digital products: Payment is deducted immediately as the pattern is delivered immediately as a download.
• Physical products: The amount will not be deducted until the order is packed and shipped, in accordance with Danish law.

6 Prices and VAT

All prices in the online store include 25% Danish VAT (DK VAT), regardless of the customer’s location. Prices may be displayed in other currencies depending on the customer’s location, but the final amount will be charged in Danish kroner (DKK).

7. Right of Withdrawal and Workshops

There is a 14-day statutory right of withdrawal for physical goods after receipt. The item must be returned unused and in its original packaging. Return shipping costs are the customer’s responsibility. We recommend shipping with tracking and keeping the receipt. For digital products (PDF patterns), the right of withdrawal does not apply, as delivery occurs immediately upon download.

• Workshops and events: The purchase of tickets for workshops and events with a fixed date is binding, and there is no right of withdrawal, cf. Section 18(2)(12) of the Consumer Contracts Act.
• Transferring tickets: Tickets may be transferred or resold to another person. However, you must notify us in advance by emailing support@heleneskov.com.
• Cancellation: Helene Skov reserves the right to cancel a workshop if there are too few registered participants. In the event of cancellation, notification will be provided no later than 2 days before the workshop is scheduled to take place, and the full amount will be refunded as soon as possible via the original payment method.
• Other expenses: Helene Skov cannot be held liable for participants’ personal expenses incurred in connection with any cancellation, including transportation, lodging, or similar costs.
• Force majeure: Helene Skov cannot be held liable for cancellations or changes resulting from circumstances beyond the company’s control (force majeure).

8 Complaints

There is a 2-year warranty on physical goods, cf. the Danish Sale of Goods Act. In the event of errors or defects, please contact support via e-mail. Complaints on digital patterns only include technical access to download.

9. Right of appeal

If you have a complaint about a purchase, please contact support@heleneskov.com first. If a resolution cannot be reached, you may file a complaint with: Nævnenes Hus Toldboden 2 8800 Viborg naevneneshus.dk You may also use the EU’s online complaint portal: https://ec.europa.eu/odr

10. Liability and disputes

Helene Skov is not responsible for indirect losses, technical errors or delays in downloading. Any disputes are settled under Danish law by Danish courts.

11. changes

Privacy policy at Helene Skov

At Helene Skov, we take the protection of your personal data seriously. When you visit our website or make purchases, we collect and process personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

1. Collection and purpose

We only collect personal data when necessary to provide our products and services, improve your user experience or fulfill legal requirements.

We collect information when you:

• Visit www.heleneskov.com
• Making a purchase in the webshop
• Sign up for our newsletter
• Send an inquiry, complaint or feedback to support@heleneskov.com

2. What information is collected

For purchases we may collect: name, address, delivery address (if different), email address, payment information and IP address.

We use cookies to remember the contents of your shopping cart and improve the user experience. Read more in our cookie policy (if applicable).

3. The data controller

The data controller for www.heleneskov.com is:

Helene Skov
Gøhlmannsvej 29
6000 Kolding
CVR: 15220201
E-mail: support@heleneskov.com

4. Basis for processing and purposes

We process your contact details in order to deliver the product you have purchased and send you order confirmation and delivery information.

Payment information and IP address are collected and processed for the purpose of completing payment and preventing fraud. When paying via Stripe, necessary information (purchase amount, card type, etc.) is transferred to Stripe for transaction processing.

If you have consented to receive newsletters, we will use your email address for this purpose. You can unsubscribe at any time via the link in the newsletter or by contacting us.

5. Storage period

We keep your data for as long as necessary for the purpose for which it was collected or for the period required by law (e.g. 5 years according to the Bookkeeping Act).

6. Disclosure and data processors

We do not sell or transfer your information to third parties unless it is necessary to provide a service (e.g. payment or hosting).

We use the following data processors:

• Simply.com - website and email hosting
• Stripe - payment solution

All data processors only act on our instructions and in accordance with applicable legislation. Data processing agreements have been signed with them.

7. Your rights

You have the right to access, rectify, restrict or delete your personal data. You can also object to processing or withdraw consent where the processing is based on consent.

If you wish to exercise your rights, you can contact us via email: support@heleneskov.com

You also have the right to complain to the Danish Data Protection Agency: www.datatilsynet.dk

8. changes

We reserve the right to update this privacy policy. The latest version will always be available at www.heleneskov.com.

Privacy policy at Helene Skov

At Helene Skov, we take the protection of your personal data seriously. When you visit our website or make purchases, we collect and process personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

1. Collection and purpose

We only collect personal data when necessary to provide our products and services, improve your user experience or fulfill legal requirements.

We collect information when you:

• Visit www.heleneskov.com
• Making a purchase in the webshop
• Sign up for our newsletter
• Send an inquiry, complaint or feedback to support@heleneskov.com

2. What information is collected

For purchases we may collect: name, address, delivery address (if different), email address, payment information and IP address.

We use cookies to remember the contents of your shopping cart and improve the user experience. Read more in our cookie policy (if applicable).

3. The data controller

The data controller for www.heleneskov.com is:

Helene Skov
Gøhlmannsvej 29
6000 Kolding
CVR: 15220201
E-mail: support@heleneskov.com

4. Basis for processing and purposes

We process your contact details in order to deliver the product you have purchased and send you order confirmation and delivery information.

Payment information and IP address are collected and processed for the purpose of completing payment and preventing fraud. When paying via Stripe, necessary information (purchase amount, card type, etc.) is transferred to Stripe for transaction processing.

If you have consented to receive newsletters, we will use your email address for this purpose. You can unsubscribe at any time via the link in the newsletter or by contacting us.

5. Storage period

We keep your data for as long as necessary for the purpose for which it was collected or for the period required by law (e.g. 5 years according to the Bookkeeping Act).

6. Disclosure and data processors

We do not sell or transfer your information to third parties unless it is necessary to provide a service (e.g. payment or hosting).

We use the following data processors:

• Simply.com - website and email hosting
• Stripe - payment solution

All data processors only act on our instructions and in accordance with applicable legislation. Data processing agreements have been signed with them.

7. Your rights

You have the right to access, rectify, restrict or delete your personal data. You can also object to processing or withdraw consent where the processing is based on consent.

If you wish to exercise your rights, you can contact us via email: support@heleneskov.com

You also have the right to complain to the Danish Data Protection Agency: www.datatilsynet.dk

8. changes

We reserve the right to update this privacy policy. The latest version will always be available at www.heleneskov.com.

Cookie and privacy policy at www.heleneskov.com

Getting started

When you visit www.heleneskov.com, information about you is collected for the purpose of customizing and improving content and to deliver relevant ads. If you do not want information to be collected, you can delete your cookies and refrain from further use of the website. Below you can read more about what data we collect, for what purpose and which third parties get access to it.

Cookies

This website uses cookies - small text files that are stored on your device - to remember settings, keep statistics and target ads. Some cookies are necessary for the site to function, while others require your consent.

We use Cookiebot in "Consent Mode" to obtain and manage consent in accordance with legislation. On your first visit, you can choose which categories of cookies you accept. You can change or withdraw your consent at any time via the small icon at the bottom of the page.

Read more about handling cookies: Cookie Statement (Cookiebot)

Personal data

What information is collected

We collect information about your device (browser, IP address, geographical location) and your clicks and behavior on the site. If you give consent or make a purchase, we may also collect name, email, address and payment information.

Purpose

The information is used to:

• Deliver the services and products you've requested
• Register purchases and payments
• Display targeted content and ads
• Improve the website and our service
• Send newsletters if you have given consent

Safety and security

Your data is treated confidentially and securely in accordance with applicable regulations. We have taken technical and organizational measures to protect your data against unauthorized access, misuse and loss.

Storage period

Data is stored for as long as necessary to fulfill the purpose or for the period required by law (e.g. 5 years for accounting purposes).

Third parties

Data may be passed on to partners who help with operations, statistics and marketing. Among other things, we use:

• Google Analytics - statistics and user behavior
• Meta/Facebook - advertising
• Klaviyo - Newsletters
• Stripe - payment
• Simply.com - hosting

All data processors act by agreement and may not use data for their own purposes. We do not transfer data to countries outside the EU/EEA unless appropriate agreements have been made (e.g. SCC).

Your rights

You have the right to:

• to gain insight into your personal data
• have incorrect information corrected or deleted
• to object to processing
• to revoke marketing consent
• getting your data handed over (data portability)

Inquiries regarding your rights should be sent to: support@heleneskov.com

You also have the right to complain to the Danish Data Protection Agency: www.datatilsynet.dk

Publisher

Helene Skov
Gøhlmannsvej 29
6000 Kolding
CVR: 15220201
Email: support@heleneskov.com