Terms of service

General

These terms and conditions apply to purchases made in the online store of:

Helene Skov
CVR no. 15220201
Lærkevej 34T
6600 Vejen
Denmark
Email: support@heleneskov.com
Website: www.heleneskov.com

The current terms and conditions are available at www.heleneskov.com.

Contracts are concluded in Danish or in the language available and selected in the online store.

Products

The online store sells both physical and digital products.

Physical goods include yarn and yarn kits.

Digital products include knitting patterns delivered electronically as PDF files.

Payment

The payment methods currently accepted are shown at checkout in the online store.

For digital products, payment may be collected when digital delivery begins.

For physical goods, payment is generally collected only when the goods are dispatched, unless otherwise lawfully agreed or required by the chosen payment method.

Prices and VAT

All prices include the VAT applicable to the particular purchase, unless clearly stated otherwise.

VAT may depend on factors including the customer’s country, the type of product and the applicable VAT rules.

The total price, including any VAT and shipping, is shown at checkout before the customer completes the purchase.

If the online store displays prices in different currencies, the currency in which the purchase is completed is shown at checkout.

Claims concerning defects – physical goods

For physical goods, the rules on defects in the Danish Sale of Goods Act apply. As a consumer, you generally have two years to make a claim concerning a defect.

If you discover a fault or defect in a product, please contact us within a reasonable time at:

support@heleneskov.com

Please describe the problem and attach photos if relevant.

If the claim is justified, it will be handled under the rules of the Danish Sale of Goods Act.

Claims concerning defects – digital products

Digital products, including PDF knitting patterns, are also covered by the Danish Sale of Goods Act rules on digital content.

If a digital product is defective or cannot be accessed as agreed, please contact us at support@heleneskov.com.

For a justified claim, you have the rights provided by the Danish rules on digital content. Depending on the circumstances, these may include remedying the defect, redelivery, a proportionate price reduction or cancellation of the purchase.

Complaints

If you wish to complain about a purchase, please first contact support@heleneskov.com so that we can try to find a solution.

If we cannot find a solution, a complaint may be submitted, if the conditions are met, to:

Mæglingsteamet for Forbrugerklager / Forbrugerklagenævnet
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk

Consumers residing in another EU or EEA country can seek advice and assistance through the European Consumer Centres Network (ECC-Net) for cross-border purchases.

Liability

Helene Skov is liable under the general rules of Danish law.

We are not liable for circumstances caused by the customer’s own equipment, internet connection or other technology outside our control, unless mandatory law provides otherwise.

Nothing in these terms and conditions limits a consumer’s rights under mandatory Danish or EU law.

Governing law and disputes

Purchases in the online store are governed by Danish law, unless mandatory consumer protection rules in the customer’s country of residence provide otherwise.

Any dispute will first be addressed amicably. If that is not possible, it will be heard by the competent court under the applicable rules.